I entered wrong information on VJW — can I edit it?

Yes. You can edit your registration at any time before you enter Japan. Open VJW, navigate to your planned entry, and tap Edit. After saving your changes, you will need to re-generate your QR code if one had already been issued.

Do family members each need their own VJW account?

No. The primary traveller creates one account and adds accompanying family members during the trip registration process under 'Family member accompanying you.' Children and family members do not need separate VJW accounts.

VJW says my entry is 'under review' — is there a problem?

An 'under review' status is common for first-time VJW users and does not indicate a problem. Your QR code is still valid and should be presented at the airport as normal. The immigration officer will conduct a brief additional check, which is routine.

My connecting flight is not in the VJW airline list — what should I enter?

Enter the details of your final arriving flight — the specific flight that lands in Japan — not your departing or connecting flight. For example, if you are flying from London to Tokyo via Seoul, enter the Seoul-to-Tokyo flight details.

Can I use VJW if I am arriving at an airport not on the supported list?

VJW only supports eight major airports in Japan: Narita, Haneda, Kansai, Chubu Centrair, Fukuoka, New Chitose, Kobe, and Naha. If you are arriving at any other airport, you will need to complete paper immigration and customs forms as usual.

Is Visit Japan Web mandatory?

No, VJW is not mandatory. Travellers who do not use VJW can still enter Japan by completing paper immigration and customs declaration forms on the plane or at the airport. VJW is a faster optional alternative, not a legal requirement.

How to Fill in the Visit Japan Web (VJW) 2026 : Handy Guide to Entering Japan

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Visit Japan Web (VJW) is a free digital service provided by Japan’s Digital Agency. Instead of filling in paper immigration cards and customs declaration forms on the plane, you complete everything in advance through the VJW website or app — and show a single QR code when you arrive. It’s faster, reduces queues, and eliminates the risk of making handwriting errors at the last minute.

This guide walks you through every screen of the registration and entry process, with screenshots taken directly from the official VJW interface.

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Not sure if you need VJW — or ran into a problem?

Our VJW FAQ & Troubleshooting section below covers the most common questions, or see our separate VJW FAQ Guide →

Supported Airports

VJW can only be used for expedited entry at the following eight airports in Japan. If you are arriving at any other airport, you will need to complete paper forms as usual.

Narita International (Tokyo)

Haneda Airport (Tokyo)

Kansai International (Osaka)

Chubu Centrair (Nagoya)

Fukuoka Airport

New Chitose Airport (Sapporo)

Kobe Airport

Naha Airport (Okinawa)

⏱ When to register: You can submit your registration up to 24 hours before departure. Most travellers find it easiest to complete everything 2–3 days ahead. Your QR code can be generated once immigration and customs forms are both complete.

New to VJW? Before following this guide, you’ll need to create a VJW account. See our separate article: New Rules for Japanese Immigration: mySOS Retired in Favour of VJW →

Part 1 — Register Your Details (One-time setup)

This section only needs to be completed once. Your personal details are saved to your account and reused for every future trip.

Step 1 — Open “Your Details”

From the VJW home screen, tap “Your Details” to begin registering your personal information.

Step 2 — Entry or Return?

VJW asks whether you are making a new entry into Japan (visiting as a tourist or first-time arrival) or a return (re-entering Japan as a resident or long-term visa holder).

Entry: Select this if you are visiting Japan as a tourist, on a short-term stay, or for the first time.
Return: Select this if you hold a Japanese residence card, permanent resident status, or a long-term visa such as a work or student visa.

⚠ Re-entry permission: If you are a foreign resident returning to Japan, the screen will ask you to confirm your re-entry permission status. Make sure this matches the visa stamp in your passport.

Step 3 — Passport Details

Enter your passport details exactly as they appear on the bio-data page of your passport. Even small discrepancies can cause delays at the immigration counter. Fields required:

Passport number
Full name (as printed)
Nationality
Date of birth
Sex
Passport expiry date

💡 Name matching: Make sure your name matches your airline booking exactly — including middle names. If your ticket shows “JOHN SMITH” but your passport shows “JOHN WILLIAM SMITH,” use the same format your airline has on record.

💡 Expiry date: Japan generally requires your passport to be valid for the duration of your stay. If your passport expires during your trip, renew it before travelling.

Step 4 — Intended Address in Japan (optional)

This field is optional at the “Your Details” stage. If you have a regular address or place of stay in Japan (for example, a frequent hotel or a friend’s home), you can enter it here to save time later. You will have another chance to enter your address when registering your specific trip.

💡 Postal code shortcut: Tap “Enter automatically using postal code” to auto-fill the prefecture and municipality fields. This saves time and avoids errors with Japanese address formats.

Step 5 — Registration Complete

Once all required fields are filled, you will see a “Registration complete” confirmation screen. Your details are now saved to your account.

Part 2 — Register Your Planned Trip

Once your personal details are saved, you need to register each trip to Japan separately. This is where you enter your specific flight details and accommodation address.

Step 1 — Start a New Registration

From the home screen, tap “New registration” to open the “Register Planned Entry/Return” screen.

⚠ Registration limit: You can register a maximum of 5 trips at a time. If you add a 6th, the oldest “Arrival in Japan” entry will be automatically deleted.

Step 2 — Enter Your Flight Details

Fill in the following required fields. Use the details of your final arriving flight into Japan — not a connecting flight.

Trip name (your choice)
Planned arrival date
Airline company name
Flight number (numbers only)
Boarded flight number

Step 3 — Enter Your Address in Japan

Enter the address where you will be staying in Japan for this trip. All fields below are required:

Postal code
Prefecture
City
Address
Hotel name / place of stay
Contact phone number

💡 Postal code shortcut: Use “Enter automatically using postal code” to auto-fill prefecture and municipality. Find your hotel’s postal code on its website or booking confirmation.

💡 Staying at a friend’s home? Ask your host for their full address including postal code. For the “Hotel name / place of stay” field, you can write your friend’s name or “Private residence.”

Step 4 — Add Family Members (if applicable)

If you are travelling with family members, select “Family member accompanying you” and add them to your registration. Family members do not need their own VJW accounts — they can be added under the primary traveller’s registration.

Step 5 — Confirm and Complete

Review all the information you have entered, then confirm to complete the trip registration.

VJW confirmation screen showing a summary of the trip details before final registration

VJW 'Registration of planned entry/return complete' success screen

Left: review screen · Right: registration complete

Part 3 — Complete Entry/Return Procedures

With your trip registered, you now need to complete two forms before your departure: the Disembarkation Card (immigration) and the Customs Declaration. Both generate part of your final QR code.

⚠ Complete these before you board: You can fill in both forms any time before your flight departs. Once done, your QR code is ready — you don’t need to be online at the airport.

Disembarkation Card (Immigration)

The Disembarkation Card is the digital equivalent of the paper immigration card. Japanese nationals, permanent residents, and foreign nationals with a residence card do not need to fill this in — the button will be greyed out in the app.

Open the “Japan Entry/Return Procedure” screen and tap “Disembarkation Card For Foreigner”. Fill in your basic information:

Full name
Date of birth
Nationality
City of birth

Fill in your immigration information. Use the details of your final arriving flight into Japan.

Purpose of visit
Specific purpose for visit
Last flight number
Intended length of stay

Enter your address in Japan again (same as Part 2, Step 3). Then answer the short declaration questions at the end of the form.

VJW Disembarkation Card address section showing fields for postal code, prefecture, city, hotel name, and contact phone number

VJW Disembarkation Card final declaration questions — yes/no questions about criminal history and items being brought into Japan

Left: address section · Right: declaration questions

Confirmation screen after completing the Disembarkation Card

Customs Declaration

The Customs Declaration covers the goods you are bringing into Japan. It replaces the paper declaration form previously handed out on the plane.

From the “Japan Entry/Return Procedure” screen, tap “Declaration of Personal Effects and Unaccompanied Articles” to begin.

Complete the basic information for your customs declaration:

Passport number
Full name
Occupation
Date of arrival
Flight name / ship name
Point of embarkation

If you are travelling with others, select the number of people in your group.

Enter your address in Japan (same as before), then complete the declaration questions about items you are bringing into the country. Confirm all details and submit.

VJW customs declaration completion screen showing the declaration has been successfully submitted

VJW customs declaration QR code screen showing the digital declaration is ready to present at the airport

Customs declaration complete — your submission is recorded

Your QR Code — One Code for Everything

Updated January 2024: The immigration QR code and customs QR code have been unified into a single code. You now show one QR code to handle both immigration inspection and customs clearance.

Once both the Disembarkation Card and Customs Declaration are complete, your unified QR code will be generated in the app. Present this QR code to the immigration officer at the airport. You will also scan it again at the customs gate.

💡 Save offline: Screenshot your QR code before boarding. Airport connections can be unreliable, and you want the code accessible without having to open the app.

Troubleshooting & Common Problems

Running into an issue? Here are the most frequently reported problems and how to fix them.

My QR code won’t scan at the airport

Raise your screen brightness to maximum and make sure the screen is clean. If the scanner still fails, try saving the QR code as a screenshot and showing that instead of the live app. If it still doesn’t work, let the immigration officer know — they can process you manually without any penalty.

I can’t log in to my VJW account

VJW uses one-time verification emails rather than a saved password. Check your spam or junk folder for the verification email. If you created your account a long time ago and cannot access the email address, try registering a fresh account — your previous data is tied to the old email address and won’t carry over.

I entered wrong information — can I edit it?

Yes. You can edit your registration right up until the time of entry into Japan. In the VJW app, open your planned entry and tap Edit. If you have already generated a QR code, you will need to re-generate it after saving your changes.

Do family members each need their own account?

No. The primary traveller creates one account and adds accompanying family members within the same trip registration (see Part 2, Step 4). Children and family members do not need separate VJW accounts. However, each adult family member who wants their own independent registration may create their own account.

VJW says my entry is “under review” — is this a problem?

This status is normal and common for first-time users. Your QR code will still be generated and is valid to present at the airport. The immigration officer will do a brief additional check, which is routine.

My connecting flight number is not in the airline list

Enter the details of your final arriving flight — the specific flight that lands in Japan — not your departing or connecting flight. If you are flying, for example, from London to Tokyo via Seoul, enter the Seoul-to-Tokyo flight details.

I’m arriving at an airport not on the supported list

VJW only supports the eight airports listed at the top of this guide. If you are arriving at any other airport — for example, Sendai or Kagoshima — you will need to complete paper immigration and customs forms as usual. VJW registration is not wasted in this case; you can still use your account for future trips to a supported airport.

Is VJW mandatory? What if I don’t use it?

VJW is not mandatory. Travellers who do not use VJW will complete paper immigration and customs forms at the airport, which takes longer. VJW is simply a faster alternative, not a legal requirement.

Need more help with Japan entry rules?

Our dedicated VJW FAQ guide covers: Is VJW required? How far in advance? VJW vs paper forms, and more.

VJW FAQ Guide →

Screenshots sourced from the VJW Official Website · デジタル庁. Last updated May 2026.

How to Fill in the Visit Japan Web (VJW) 2026 : Handy Guide to Entering Japan

Supported Airports