JTB, Panasonic, and Yamato Holdings will launch LUGGAGE-FREE TRAVEL, a luggage transportation service for foreign tourists in January 2018.

The service will enable foreign tourists to send their luggage easily from the airports or hotels, and receive at the counter of the designated hotel or the airports. To avoid any hassle, booking and payment can be completed online in advance.

In January 2018, the service will be available at the following 4 airports; Narita, Haneda, Kansai, Chubu, and major hotels commonly used by foreign tourists (about 10,000 hotels). They plan to expand the service by 2020, by the year of Tokyo Olympics.

How the service works

For example, to send luggage from the Airport to Hotel,

1. Book and compelte the payment online. Get a QR code.
2. Once you arrive in Japan, show the QR code at the counter, and drop off your luggage.
3. You are free to explore Japan without luggage.
4. Collect your luggage at your hotel.

Delivery time

From Airport to Hotel
Drop off by 11AM
Pick up available from 6PM

From Hotel to another Hotel
Drop off by 3PM
Pick up available from Check-in time the next day

From Hotel to Airport
Drop off by 3PM, 2 days before the departure date
Pick up available from the morning on the departure date


Small (The total of height x width x depth is max 120cm, max 15g)
2,000JPY +tax/per way *

Large (The total of height x width x depth is max 160cm, max 25g)
2,500JPY +tax/per way *

*There are additional charges to send to Hokkaido, Kyushu, and Okinawa regions.
*There is an additional handling charges for luggage sent from a hotel to the airport.

Service Website

For the latest updates of the service, please check the official English website.


*Top Image: PR times