Kyoku Dome: How to Receive Your Mail at a Post Office in Japan

It’s worthy to know the service known as “kyoku dome”(局留め, which literally means “stopped at the post office”). Japan Post allows you to use any Japan Post Office address as a delivery address to have your parcels sent over to.

You can use this service when you are moving around from one location to another or when you are not sure if you can be at home to receive the mail. For example, when you are on a holiday in Japan, you can use the address of the post office near your accomodation as the delivery address and have your packages or luggages sent to the post office. You can go and pick them up once it is delivered to the post office.

Bring your ID for collection to receive your mail at a post office in Japan

Unlike picking up a package at a convenience store, you don’t need to navigate any machine to print the barcode or sign up as a member to use this service. You simply have to bring your ID such as a passport to collect the package. The recipient’s name should be exactly the same as on your ID and not a nickname.

The package will be returned to the sender if it is not collected within 10 days, so don’t forget to pick it up.

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What is Kyoku Dome? Take a look at the following link:

郵便局留/Kyoku Dome(Japanese Only)

For CDJapan Rental customers

Most of the CDJapan Rental customers choose to receive their package at a post office in airports. However, since the airport post offices are not open 24h, and some are not open on weekends and holidays, not everybody can choose this option.

Update March 2021

Due to the COVID-19 outbreak, the Kansai Airport Branch of Izumisano Post Office at Osaka Kansai International Airport (KIX) has been closed as of March 2021, and there is no longer a post office at Kansai International Airport that provides “kyoku dome” service. If you are arriving in Japan at Kansai International Airport and would like to use the “kyoku dome” service, please choose another post office in Osaka to receive your shipments.

If you are staying at a hotel, receiving at a hotel is good. Big hotels will handle this as part of their service but some smaller accommodations don’t accept it. Note that many capsule hotels don’t accept to receive any mail for their guests. You may want to ask your accommodation in advance.

Receiving at your friend’s house or Airbnb is also an option but you have to be prepared. Please read the detail in this post: How to Receive Mail at an Airbnb Apartment Address.

When our customers are not sure about the delivery address, we always recommend them to receive the package at a post office. It is a very safe option.

Using 24/7  Post Offices to receive your mails

Update in June,2024There is no 24/7 post office in Japan now.

The majority of post offices in the list below have extended their weekday hours of operation until 9:00 PM and close at 6:00 PM on weekends.

However, you have the option to utilize these post offices as delivery addresses for receiving your packages.

The majority of small post offices in Japan tend to close early, typically around 6 pm on weekdays, and remain closed during weekends and holidays.

However, there are specific post offices that operate 24/7. These are usually the larger branches located near major train stations, featuring a service counter known as the “Yu-Yu Window” (ゆうゆう窓口 or yu yu madoguchi). The Yu-Yu Window allows you to purchase stamps, send packages, and retrieve packages you’ve previously sent to the post office, all at your convenience, as it’s open round the clock.

What is a Yu-Yu window?

You can check the list of the 24h post office on the following post:

A List of 24hr Post Offices in Japan


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CDJapan Rental has a great deal on pocket wifi, with a range of flexible plans starting at ¥187/day.
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Japan Travel Prepaid SIM card
GetAround Japan is your number one travel guide, providing the latest information on visiting and living in Japan, with tips on what to eat, things to do, and places to stay.
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